Threat Directory
Priority classification of all customer feedback issues requiring attention
| Authors | Sentiment | Priority | Status | Actions | |||
|---|---|---|---|---|---|---|---|
Failed Transaction | 220 | 90% | 212 | 100Critical | |||
Competitor | 81 | 100% | 78 | 36Low | |||
Cashback Offer | 63 | 6% | 61 | 29Low | |||
Off-topic | 61 | 0% | 60 | N | 24Low | ||
Recharge | 50 | 8% | 50 | 22Low | |||
Send Money | 50 | 8% | 50 | 21Low | |||
Charges Fees | 30 | 83% | 30 | 13Low | |||
Bill Payment | 24 | 4% | 24 | 12Low | |||
Agent Network | 26 | 0% | 26 | N | 12Low | ||
Feature Query | 19 | 0% | 19 | N | 8Low | ||
App Crash | 9 | 89% | 9 | 5Low | |||
Customer Care | 13 | 31% | 13 | 4Low | |||
Login and OTP | 10 | 90% | 10 | 4Low | |||
App Experience | 2 | 50% | 2 | 1Low | |||
Product News | 2 | 0% | 2 | N | 1Low |