Threat Directory
Priority classification of all customer feedback issues requiring attention
AuthorsSentimentPriorityStatusActions
Failed Transaction

220

90%
x

212

100Critical
Competitor

81

100%
x

78

36Low
Cashback Offer

63

6%
x

61

29Low
Off-topic

61

0%
x

60

N
24Low
Recharge

50

8%
x

50

22Low
Send Money

50

8%
x

50

21Low
Charges Fees

30

83%
x

30

13Low
Bill Payment

24

4%
x

24

12Low
Agent Network

26

0%
x

26

N
12Low
Feature Query

19

0%
x

19

N
8Low
App Crash

9

89%
x

9

5Low
Customer Care

13

31%
x

13

4Low
Login and OTP

10

90%
x

10

4Low
App Experience

2

50%
x

2

1Low
Product News

2

0%
x

2

N
1Low